Need assistance? Contact us for support with your Israeli eSIM card. We’re here to help with any questions or concerns you may have.
We’re here to help! Feel free to reach out and let us assist you with any questions or concerns you may have.
FAQ
Physical SIM: A traditional plastic card that must be physically inserted into your device. This requires shipping and handling.
eSIM: A modern digital solution. It is delivered instantly via email, saving you time and shipping costs.
Note: Please ensure your device is eSIM-compatible and carrier-unlocked before purchasing.
Yes. All our eSIM profiles and prepaid SIM cards include a local Israeli phone number, allowing you to receive calls and texts locally.
Cost: $0.00. There are no shipping fees for eSIMs.
Timeframe: Instant. Once your order is processed, you will receive an email containing your QR code and step-by-step installation instructions immediately.
If you opt for a physical SIM instead of an eSIM, delivery times depend on the method selected:
Standard Shipping: 5 to 8 business days.
Expedited (DHL): 2 to 3 business days.
We do not offer a pick-up point at the airport to keep our prices as low as possible for our customers. However, we offer courier delivery within Tel Aviv and fast international shipping. For the fastest service, we recommend our eSIM for instant delivery anywhere in the world.
No. Israeli prepaid SIMs and eSIMs are designed for use within Israel only. They will not provide service once you leave the country.
Our physical SIM cards are Trio-SIMs (All-in-One). They include:
Standard SIM
Micro SIM
Nano SIM You simply pop out the size your specific device requires.
Incoming international calls are completely free when using our Israeli prepaid services. Stay connected with family and friends abroad without worrying about your balance.
Absolutely. Your plan includes an Israeli local number, allowing for unlimited calling to other Israeli numbers (subject to the specific plan’s fair usage policy).
Unfortunately, no. Prepaid eSIM / SIM cards in Israel are anonymous and not registered to a specific ID. Because ownership cannot be verified, we cannot reissue the same phone number. We recommend keeping your eSIM QR code safe.